Three papers, one check

Unverified Today, Paid Out Tomorrow: Rollxo Casino KYC

Every licensed casino must confirm who you are, so our team reviews your KYC papers within 6 hours of receiving them.

Licensed & AuditedGaming Control Board Curaçao OGL/2010/9961/285. Certified by eCOGRA, iTech Labs and SIQ since 2010.

Know before you send

What does the verification involve?

After this table you will know who checks you, under what licence and how fast.

Who checks

Rollxo Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2010/9961/285

Review time

6 hours

Compulsory

At the latest before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

At upload time

How do I pass the check first try?

After these four moves you will have sent a set that clears review without a second try.

Your first look at the slots

Log in and open the verification area of your account, where each requested document is listed separately. Note which slot asks for which paper before you upload anything.

A flat, well-lit ID shot

Photograph your proof of identity flat on a table in daylight, with all four corners inside the frame and no glare across the print. Blurred edges are the most common reason a send comes back.

Card name on the account

Confirm the payment method you used so the name on it matches your account name exactly. A card held in someone else's name will stop the check until it is explained.

Watch your inbox for the result

Allow up to 6 hours for the review and keep an eye on your inbox and the account area for the outcome. If a paper is unreadable, our team asks for a fresh copy rather than closing the case.

Cleared faster

The three documents we check

After this table you will know exactly what each paper must show before you send it.

Proof of identity

ConfirmsYour name, face and date of birth

Must showFull page, all corners, clearly readable

Proof of address

ConfirmsWhere you live in New Zealand

Must showYour name, your address, issued recently

Copy of payment card

ConfirmsThe card you pay with is yours

Must showCardholder name, last four digits, rest hidden

Fix the Bounce and Resend It

Why Was My Bill Refused? By the time a statement reaches the review desk it is often past the freshness window, so proof of address older than the accepted period is refused outright. Pull a fresh utility bill dated this month Download it as a full-page PDF

Has My ID Expired? Once the expiry date on an ID has passed, the photo proves nothing current, and the review desk cannot accept it even if the face matches. Photograph the renewed card front and back Check the expiry reads clearly in the frame

One Name on Every Paper. Any mismatch between the name or address on the ID, the card and the account profile stops the check, since the review desk must confirm one person owns it all. Update your profile to the ID spelling Send a bill showing the new address

When the Source of Funds Question Arrives

Under licence OGL/2010/9961/285 from the Gaming Control Board Curaçao, Rollxo Casino N.V. has to ask where money used on the site came from. This is an AML routine that applies to every licensed operator, and it is not a suggestion that you have done anything wrong. Most players simply send a payslip or a bank statement and the matter closes.

Depending on how you fund your play, expect one or more of the following:

Recent payslips from your employer
Bank statements showing income
A tax or income summary
Proof of a pension or benefit payment
Documents for savings or an asset sale

Checkpoints

Four Moments the Check Lands

This block helps at the moment your account starts asking for papers before processing.

A Brand New Payment Method

A fresh card or e-wallet attached to the account is validated first, because the licence obliges the casino to know whose money is arriving.

First Payout Holds

Before the first payout leaves, the licence requires a completed identity check, so proof of identity, proof of address and a card copy are collected.

Proof Behind the Bigger Sums

A sum far outside your usual pattern prompts a look at the source, so the origin of those particular deposits and withdrawals gets documented.

The Day You Lift Your Limit

Lifting your own deposit ceiling is treated as a fresh risk decision, and the review desk may ask for proof of income before the higher limit applies.

Waiting on review

Settle Any Doubts First

Five short answers covering uploads, timings, refusals and name changes, so nothing stalls your payout.

Can I clear the check with photos from my phone?+

Yes, phone photos work as long as every corner sits inside the frame and no glare hides the text. Save each file as JPG or PNG, and show both sides of the payment card.

How fast do documents clear once they land?+

Within 6 hours, Rollxo Casino aims to close a clean review of the files. Busy spells and weekend uploads can stretch that, so keep an eye on the inbox tied to your account.

What do I do if my document gets rejected?+

After the review, the team names the paper that failed and why, usually glare, a cropped edge or a mismatched name. Fix that one point and send it again; if the note is unclear, write to [email protected].

When will the casino ask me for documents?+

At the latest, expect the request before your first withdrawal, though it can arrive at sign-up or right after the first deposit. A payout cannot leave until the files are cleared.

What if my name has changed since I registered?+

Once the surname changes, send the proof of identity that carries the new name next to the older record, and say so in your message. Matching names across the account, the ID and the payment card keep the review moving.