Setting a limit

Set your own responsible gambling limits at Rollxo Casino

Play only from 18+, and deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every Rollxo Casino account.

Set your limits

Licensed & AuditedGaming Control Board Curaçao OGL/2010/9961/285. Certified by eCOGRA, iTech Labs and SIQ since 2010.

Four facts

Set the ceiling before play, not after a loss

Read this first when you want the essentials without scrolling the whole page.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2010/9961/285

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion help[email protected]

Five controls

Which account tools can I switch on?

Every Rollxo Casino account carries the same five controls, and each one waits switched off until you choose it.

When the deposits outgrow your plan

Cap what reaches your balance in a day, week or month, and switch it on before the first deposit rather than after a heavy night.

Do you know your worst week?

Set a cap on net losses over a period, then leave it alone; switch it on when losing streaks start to feel like chasing rather than playing.

Set a nudge mid-session

Ask for a reminder after a chosen stretch of play, and switch it on if sessions tend to run past the point you intended to stop.

Is a short break enough?

Step away for a chosen break while keeping your account open, and switch it on when you want distance without closing anything down.

When a break will not hold

Close your account to play for a chosen stretch, and switch it on when a pause is not enough and you want the door firmly shut.

Setting up

How do I put a limit on my play?

Most players worry a limit is complicated to set, and it takes only a few minutes inside your account.

Find the limits section

Open your profile from the account menu and look for the limits section, where every control sits together in one place.

Pick what to cap

Pick deposit, loss or session time, and check which one matches the spending or the hours you want to hold back.

The period you meant

Enter the amount or the time, then choose day, week or month, and check the period reads the way you meant it.

Your new ceiling in writing

Confirm the setting and check the summary, so you know exactly what your account will hold you to.

Short break and full exclusion

Cooling-off period. Ask support for a cooling-off period, or set it in the account, to step away for a stretch you choose. Your balance stays put and access returns by itself once the break ends.

Self-exclusion in the account. Close your access for a long stretch by asking support to self-exclude your account. Login and deposits stop for as long as you set, and the decision holds once it is active.

Is there a register here? No national self-exclusion register covers players here, so your Rollxo Casino account is where you exclude yourself. The Gambling Helpline Aotearoa answers day and night for anything beyond that.

Confidential help

Help you do not pay for

You will have the free, confidential services for you and your whanau close at hand.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa whenever the day or night gets hard, for yourself or a relative. Trained staff answer around the clock, free and confidential, and you can text instead of call. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Problem Gambling Foundation counsellors work with players and their families at clinics across the country, free of charge, with peer and cultural support in the mix. Freephone, text or book a session. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa, run by Health New Zealand, explains the signs of harm, shares practical tips and points you to local support for you and the people around you. safergambling.org.nz

Signs worth acting on

Catching these patterns early keeps a habit from hardening, and the fix is small: a cap on deposits or a pause set in your account. Look at the list below honestly and act on what fits.

Read through these and count how many sound familiar in your own week.

Playing past the time you planned
Chasing a loss with a bigger deposit
Spending money set aside for bills
Hiding your play from family
Thinking about the next session at work
Borrowing to keep playing
Feeling flat until you log in again

Under 18 means no play, and the family gets support

Keep your documents private. Register only with your own details, because Rollxo Casino checks identity and age before the account is active. A copy of your identity documents is also requested before the first withdrawal, so keep them off shared devices.

Software for shared devices. Install blocking software on any family computer, tablet or phone that others can reach, and switch it on for gambling sites generally. Password-protect the device you play on so nobody else can open your account.

Support that includes you. Talk about your concerns without blame, then ask the Gambling Helpline Aotearoa what support fits your family; the service takes calls at any hour. Relatives can also contact the Problem Gambling Foundation for free counselling.

While you are deciding

Straight answers on stopping

Useful when you have set a limit and now want to know how far it reaches.

Does my self-exclusion at Rollxo Casino stop me at other casinos in New Zealand?+

No. New Zealand has no national self-exclusion register, so the exclusion you set here covers only your account at Rollxo Casino. Every other operator keeps its own list, which means you would need to exclude separately with each one you use.

Where do I go if I want to change a limit I already set?+

Return to the same limits section of your account where you set it. The change is made there, in the same place, so you are not hunting through menus. Decide your new ceiling before your next session rather than after a loss.

Who can my family ring if they think I play too much?+

Gambling Helpline Aotearoa takes calls from relatives as well as players, on 0800 654 655, any hour of the day. Free counselling through the Problem Gambling Foundation is also open to family members. Bring the person you are worried about into the conversation early rather than late.

Can I ask for a self-exclusion to be lifted before it finishes?+

No. Once an exclusion starts it runs for the whole period you chose, and the account stays closed until that period ends. Pick a length you can live with, because shortening it afterwards is not an option here.

What does a short pause change, and when can I play again?+

A pause freezes your account for the days you pick, so you cannot deposit or play while it lasts. Once the pause ends, access returns on its own and you can log in again. Nothing else in your settings is undone by the break.